Archive for the ‘Services’ Category

BBC Freeview Reception?

I have been having problems with TV reception, via an indoor aerial, on all the BBC Freeview channels since at least Sunday. It has been deteriorating throughout the week, from heavily pixilated images to my TV saying there is no signal. All the other channels are perfectly fine.

I use the signal from the relay transmitter located in the Village. The BBC website says there are no reported problems (see ). I reported the problem this morning online, but have had no feedback as their online form allows no means of identifying yourself. At 6pm today, the TV transmition is still impaired for the BBC channels and their website is still saying no faults have been reported.

Is anyone else having problems with BBC reception? I will phone the BBC in the morning if the problem persists.

Peter T

NB has anyone also being having Broadband problems as my BT download speeds are consistently slow at present prohibiting the use of BBC iPlayer?

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Bin Collection Next Week

DDDC has told us that our bins will be emptied on Thursday next week due to Monday being a Bank Holiday.

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Water Leak

Thank you to John V who has told us that he reported the water leak outside Sycamore Cottages to Severn Trent at 8.10 this morning.

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DCC Flood Assistance

Helping residents to prepare for floods at any time of year

Floods don’t just happen in the winter and we are urging residents to be prepared at any time of year.

The county had summer floods in June 2007 and July 2012 which caused serious and costly damage to some properties. Derbyshire County Council is now supplying free packs of sandbags through many of their libraries in addition to other collection points.

Sandbags can offer some protection against flood water entering a property. If the water does get in they can be used for damage limitation by diverting water away from more vulnerable parts of the property. They need to be filled and ready for use rather than trying to fill them as any flood water rises.

DCC’s Cabinet Member for Health and Communities Councillor Dave Allen said:

“Floods can happen at any time of year and we want to help residents be prepared, particularly those who live in areas most at risk.

“Our emergency planning team will provide support as usual but the new system will allow householders to take steps themselves to protect their homes and help prevent flood damage.

“Having sandbag collection points in 15 of our libraries across the county means people will easily be able to get their own supplies.”

Residents can get a free pack of 10 empty sandbags and supporting information from the following libraries:

  • Alfreton
  • Ashbourne
  • Bakewell
  • Bolsover
  • Chapel-en-le-Frith
  • Clay Cross
  • Clowne
  • Dronfield
  • Eckington
  • Hayfield
  • New Mills
  • Ripley
  • Swadlincote
  • Whaley Bridge
  • Woodville.

Packs are limited to one per household but requests for further packs will be considered in appropriate cases. The supporting information included in each pack includes a public health flooding advice leaflet, advice on how best to lay the sandbags, where to get supplies of sand and what further support DCC can give.

Residents who are unable to get to a library collection point can request a pack.

Find out more about how to protect properties from flooding.

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Variable Broadband Speed

I had been away for a couple of weeks, but when I got home on Sunday evening I noticed my BT broadband has become much more erratic. It is very variable, with download speed varying from 0.1 Mb/s to 7 Mb/s, and surprisingly upload varying too (this week I have recorded speeds between 0.4 and 4 Mb/s).

In part this must relate to the number of households on line as it is slower in the evening. So far, Tuesday afternoon and evening have been the worst, when it was at its slowest with repeated breaks in connection. It was for a while on Tuesday unusable. However, since starting with BT in April, I had previously had a very consistent service.

BT had increased the capacity in the Parwich exchange in April, and attempted to upgrade the service in June, though this failed and left at least one household without any broadband. Is this current blip just effecting BT customers?

I have no wish to go back to my experiences with AOL TalkTalk when I was getting a daily fluctuations in download between 7 Mb/s and 0.001 Mb/s. Was I wrong not to have gone with W3Z?

Peter T

Other Blog Team members report their broadband has slowed recently too. What has been your experience on the Parwich exchange recently? Do we need to contact the BT Press Office to ask for an explaination? Is this effecting only BT customers or are other suppliers involved too? Please let us know about your recent experiences.

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Bin Collection Next Week

DDDC have reminded us that due to the Bank Holiday on Monday, next week’s bin collection will take place one day later than usual.

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As can be seen from Ian Sneap’s comment on a previous post here, W3Z are extending their wireless broadband service to Parwich village. They are installing an additional relay on a private house in Creamery Lane which means over 85% of Parwich will be able to utilise their service. Click here to visit the W3Z website.

(With BT having resolved the capacity issues in the Parwich exchange, their plans to provide later this year a super fast fibre optic connection, and with the W3Z super fast wireless option open to more in the next week, hopefully things can only get better.)

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