Archive for the ‘Services’ Category

Volunteers Needed for Samaritans

We have received the following information from Buxton and High Peak Samaritans:

Volunteers sought for Buxton branch of Samaritans

Could you support people who are struggling to cope and need someone to turn to?  If so, Samaritans of Buxton and High Peak are looking for volunteers.“If you’d like to know more about learning the skills needed to support people in distress or despair, we would love to hear from you.” says Director Maria Kenyon. (more…)

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‘BT broadband nightmare’

The following has been provided by Peter T as a local resident, rather than in his capacity as a Blog Team member

Apologies for hijacking the blog for a personal rant about BT’s appalling customer service. Foolishly I allowed the allure of faster download speeds to outweigh others’ warnings of BT’s bad customer service. I made my arrangements for my recent move on the basis of BT’s advice and commitments on ensuring no gap in my broadband provision. Some 15+ hours of phone calls later, after some eight assured connection dates between the 30th of March and the 17th of April, some five agents and managers failing to ring back when they promised, never speaking to the same person twice, conflicting and inconsistent explanations of what the problem is, repeatedly being cut off when placed on hold and over two weeks of no broadband, I was told yesterday that because of capacity problems in the exchange BT are unable to connect any new Broadband customers in the Parwich exchange before 31st of July 2015.

(more…)

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Leisure Centre Creche

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Delivery of Liners and Sacks

Delivery of food caddy liners & sacks

The annual delivery of free food caddy liners to properties across the Derbyshire Dales will start this coming Monday, 13 April. It should take about two weeks to deliver liners for your kitchen caddies to all 33,000 households across the Dales. Please note this delivery is undertaken by a dedicated team – not the usual bin emptying crews – so the delivery will not necessarily happen on your scheduled collection day.

If you still haven’t received your caddy liners by the end of April please email us at waste@derbyshiredales.gov.uk or contact our Waste Helpline on 01629 761122 before 31 May.

Caddy liners will not be delivered if requests are made after this date but will be available to buy from the Town Hall in Matlock, from our leisure centres in Ashbourne, Bakewell, Matlock and Wirksworth and from Ashbourne TIC,  Bakewell Pet Supplies and Eyam Village Post Office.

** To help encourage you to compost more food waste, we are offering a BUY ONE GET ONE FREE OFFER on caddy liners bought from 13 April to the end of June – only from District Council reception desks.  Buy one roll for £2.50 and get an extra roll absolutely free!


Please note also: Properties that use black sacks for household waste collections (rather than grey household waste wheeled bins) will receive a free roll of 52 black sacks in the two weeks from 13 April.  The same applies to those of you who have subscribed to our compostable sacks scheme for garden waste – you will receive a roll of compostable sacks.

If you currently use black sacks for household waste and haven’t yet subscribed to our compostable sacks scheme for garden waste, please complete the online form at www.derbyshiredales.gov.uk/waste or call the Waste Helpline.

If you have not received your black sacks/compostable sacks by the end of April please contact the Waste Helpline before 31 May.  Sacks will not be delivered if requests are made after this date but compostable sacks will be available to buy from the Town Hall in Matlock and from our four leisure centres.

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Ashbourne Community Transport

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Click here to visit their Facebook page

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Easter Bin Collection

Details of the  Easter waste and recycling collections are available to view on the DDDC website. There are no changes this week, when collections happen as usual on Good Friday, but all collections are a day later than usual next week, as collection crews will not be working on Easter Monday.

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Click here to visit their Facebook page

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