We had a call from someone claiming to be from BT, they had a lot of information i.e. our BT account number, they sent a text to Judith’s phone with a pin number. They knew when our last bill was and for how much. They said there was unusual activity around our Broadband and asked us to log in so they could show us. We did and then they asked us to look into other accounts to see if we’d been hacked i.e. our Amazon account. Low and behold a fraudulent activity was there! Well we thought it was there, when in fact, they “supposed BT” had changed / altered the screen we were looking at. To make a very long story short we cut the call and then did the usual, called the bank, changed Amazon password, logged the scam with BT and changed our BT password.
BT said they NEVER call their customers unless they have been requested to i.e. you, the customer rings them and they are responding to your request. If you get a call from BT out of the blue – hang up, it’s a scam.
Charles and Judith
PARWICH.ORG 
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