Does anyone know what is happening with the O2 mast – there has been no signal for a few days now…?
Mobile Phone Signal
Monday August 11, 2025 by Emma S
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O2 Network Update: DE6 1QJ
We’re still working to fix your issue.We’ll have an update for you in five days, or sooner if it’s fixed.Don’t want to receive any more updates on this network issue? http://s.o2alerts.com/yGJJmZTerms apply.
That’s ridiculous!
Here’s the message that I had from O2 a few days ago. Cheers Robert @ Orchard Farm To improve your local network and help keep everyone connected, we’re carrying out essential work in DE6 1NL.
While we do, your signal might come and go. We’ll keep you posted though.
The work will happen on 13 Aug.
Keep tabs
“O2 Network Update: DE6 1QJ
Just to let you know we’re still working hard to fix your issue.
We’ll have an update for you in seven days, or sooner if it’s fixed.”
!!!!
Has anyone heard anything further from O2, all I can find is that the mast is down and the ‘engineers are working on it’….?
Just managed to get a complaint through all the hoops and blocks on my O2 account.
After getting through the ‘bot conversation’ got the following
blah blah
quote
“I sincerely apologise for the inconvenience this has caused and for the time it’s taken to fix the issue. As a courtesy, I’ll apply a partial £5 credit to your account right away. Once the service is fully restored, you can contact us again, and we’ll ensure you’re properly compensated for the additional days without service.”
blah blah.
Looks like a complaint may work a little in terms of getting future possible compo but as I read it the onus is on us to complain. O2 are not volunteering any pro active action on that ☹️
EVERYONE KEEP COMPLAINING 😀
Cheers, Roger
Hi. Just to let everyone know my latest –
‘O2’, (of course a call centre somewhere), just rang to ‘address my concerns ‘ 😂😂😂
Offered two months rental as compensation – but only if I agreed to close the complaint today ! That is to say if the problem persists, any further compo will not be considered.
I refused and said I wanted the complaint to stay open until the service was resumed.
The call was ended rather huffily by the ‘O2’ call handler.
EVERYONE KEEP COMPLAINING !
cheers, Roger
Kind of raises a techie question. If ‘O2’ can call me on an O2 mobile number , how come they can’t arrange for our calls to be routed onto whatever network they piggy backed on to call me 🤔🤔🤔🤔
I agree Roger, everyone should keep complaining! Giffgaff (02 network) are now saying that 6/39 masts are down in the area! I have just complained again saying the following:
Please escalate my formal complaint. I do not feel that Michael (Giffgaff customer care) has answered my questions or that his response is adequate! I also do not feel that the refunds given are adequate. I do not know why Michael has closed this case. The issues have not been resolved, the mast is still down, he has not answered all of my questions and I am still not happy with the “goodwill gesture”! To reiterate my questions:
1. Please explain (as already requested several times) why you do not have the spares available for the necessary repairs (after over 5 weeks!)
2. What exactly is the reason for the issue taking so long to resolve?
3. You have stated that you have been “advised that there are six masts out of 39 in the area which is likely why it is take some time.” What exactly do you mean? Are you saying that 6 out of 39 masts are down all at the same time? That be the case:
a) Did they all go down at the same time?
b) What caused them all to go down
c) Why is this only being stated now, at this late stage? 4.
You have still not confirmed your CEO’s contact details as requested. Is the CEO of Giffgaff still Mr A. Schofield with the email address of ash@giffgaff.co.uk ?
I expect a substantive response to the above please.
Regards Lesley
I’ve just received a message saying they will update by the 3rd of November it’s getting ridiculous now
Hi all who are in this O2 nightmare.
My offer to settle and close my complaint has gone backwards from two months charges to ten quid !! TOTALLY REJECTED it verbally to the Virgin/O2 call centre and demanded to keep the complaint open. Also by email to the resolutionsteamo2@virginmediao2.co.uk
I have contacted the office of the Communication Ombudsman and have requested the procedure for lodging a formal dispute with o2
I suggest it might be good if everyone did the same and perhaps if we start to coordinate our actions somehow.
For info the address is
enquiry@commsombudsman.org
KEEP COMPLAINING 😀
Roger