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Earlier this  week our new waste and recycling contractor Serco Ltd issued a media  statement in which they stated they were confident all outstanding containers  would be delivered and missed collections cleared by today (Friday 2  November).

It is now evident that  Serco won’t hit this target, so here’s a statement from Derbyshire Dales  District Council’s Director of Community Services, Peter  Foley:

We are hugely disappointed with the performance  of our waste contractors, Serco.   But whilst we appreciate they  have experienced serious issues, the only  thing that matters to us is that our residents receive the service they have  every right to expect.

We are working with Serco on a continual basis to  resolve the problems.   At the highest level, Serco are fully aware that we are holding them  to account and they have responded  with an action plan that includes the use of significant extra  resources.

We know from comments  made to us by local  people that the majority of households  are delighted with the new service  as it enables them to recycle more at home than ever before.  So when Serco  eventually get it right for everyone, it’s going to be a first class  service.

However, Serco know their performance  to  date is unacceptable and they need to get it right – and soon  – to comply  with their contractual obligations.  They are fully aware we are not  prepared to accept anything less.